SECURING THE PROPERTY FOR MOVE IN - Pay Security Deposit within 24 hours of Application being approved
You will receive a text or email with a link to create your Resident Portal to pay your deposit.
If you have not received an invite to create your online portal, you may request one by clicking here: Pay Application Deposit
Your security deposit is only refundable on a case by case basis. Paying the security deposit to the property manager implies you are willing to rent the home in good faith and allows us to remove the home from the market and secure the property for your scheduled move in date.
START OF LEASE AGREEMENT - Rental property will not be held vacant for more than two (2) weeks, unless approved by Liberty Management, Inc.
Residents moving in between the 1st-19th of the month will be required to pay prorated rent for that month by the lease start date.
Residents moving in after the 20th will be required to pay a full months rent due by the lease start date. The prorated rent will be charged and due by the first of the month, following the lease start date.
Thereafter, rent is due on the 1st of each month and late by the 4th of the month.
LEASE SIGNING - You will receive an email with your lease agreement where you will be able to sign the lease using an electronic signature.
Review the Leasing Video prior to signing the lease by clicking the tile located in the resources above.
After you have signed the lease agreement, and we have signed your lease agreement both parties will receive a signed copy.
Once you pay your security deposit failure to sign a lease by your residency start date will result in the cancellation of the application, forfeiture of the application fee(s), and a $250 Cancellation Fee.
A charge for each day the property was off the market will be taken from the security deposit to compensate the homeowner. The charge will be assessed by dividing the total monthly rent by 30 days.
MOVE IN CONDITION REPORT - Your move in condition report must be completed and submitted to Liberty Management within 7 calendar days of the lease commencement date.
You may complete your move in condition report via MyWalkThru app. Please check your email or text messages for the invitation to download this app where you can take photos, make notes, and electronically submit this report straight from your mobile device.
The move in condition report is NOT a repair request. Any repair requests must be submitted separately and in writing according to your lease. Placing a work order via your Tenant Portal is the most efficient method.
UTILITIES SETUP - Please ensure your power, gas, water, garbage collection, etc. have been connected into your name by the start date of your lease agreement. This will ensure you do not have any disruption of utility services when you move in.
Our FREE concierge Utility Service Citizen Home Solutions will be contacting you by phone to help you setup your utilities. This is a free service to assist you with connecting utilities, cable and internet according to your area.
For further help with Citizens Home Solutions, please contact 877-528-3824
MAILBOX KEYS - To obtain mailbox keys, Residents will need to take a copy of your lease to the post office to request your mailbox keys. Liberty Management does not issue mailbox keys.
To find the post office that services your property call 800-275-8777 or go to the USPS Postal Office Locator.
REQUIRED TENANT LIABILITY INSURANCE - All Tenants are required to maintain property damage liability insurance on behalf of the Landlord and Property Manager. Please ensure to review the available options to you for meeting this lease requirement prior to your move in date. For more information see Required Liability Insurance tile in the resources above.
TRASH SERVICE – Depending on the location of your property you trash collection date may vary. For properties located within San Antonio city limits, you can check your collection date using the following: https://www.sanantonio.gov/swmd/My-Collection-Day
For properties located outside the San Antonio city limits, we advise residents to visit their city website for more information regarding trash collection for your area (Helotes, Converse, Universal City, Selma, etc.).
On your scheduled move in date you will obtain possession via lockbox at the rental property. To ensure you have the right expectations at the start of your tenancy regarding, we ask you to observe the following:
MONTHLY TENANT BENEFITS PACKAGE FEE - $19.00
The Resident Benefits package is not optional and is designed to offset the cost of the following:
Convenient Lock Box Move-In
Mobile Move-In Condition Documentation App
Secure Online Rental Payments
Online Resident Portal Access
24/7 Maintenance Hotline with Live Phone Support
On-Time Credit Reporting of Rental Payments Reporting to Experian
Home Buyers program
Lease Renewal Administration
Rental Verification
Easy Move-out Option
Move Out Security Deposit Report Processing with Pictures
POSSESSION GRANTED - please note that possession will be granted once the following has been fulfilled:
Tenancy Start Date - your tenancy start date has commenced, as per your lease agreement, and all parties have signed the lease.
All required moved in funds and documents have been received by our agency. These funds are to include but not limited to:
Security Deposit *to include additional deposit and risk mitigation fee if applicable
Lease Admin Fee
Prorated Rent *to include pet rent and next months rent if applicable
Pets Acceptance Fee(s) *if applicable
Provided proof of Required Liability Insurance
It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.
We wish you a successful and enjoyable tenancy in your new residence.
